Order Information

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number or tracking link provided in that email to follow the progress of your shipment. Tracking information may require some time to appear after the carrier first receives or scans the package.

If your tracking information has not been updated for an extended period, the tracking link is not working, or your package appears to be delayed or lost, please contact us at service@norvelliq.com and include your order number. Our customer support team will review the shipment information and assist you with the next appropriate steps.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect , please contact us and include your order number together with clear photos or videos showing the item, packaging, and shipping label.

Our customer support team will review the information provided and assist with an appropriate resolution based on the circumstances of your order.

Returns

Eligible items may be returned within 180 calendar days after delivery.

Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and return address for your order.

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so. The appropriate return location may differ depending on the item, order, or fulfillment location.

Return eligibility, item condition requirements, return shipping responsibilities, refund procedures, and any applicable exclusions are governed by our current Return & Refund Policy.