Shipping Policy

Shipping Information

norvelliq.com is operated by Sichuan Hengqi Hongtai Technology Co., Ltd.

The company is responsible for order processing, shipping coordination, customer support, returns, refunds, and other services related to purchases made through norvelliq.com.

Registered Address:
Room 2036 (Self-numbered), 4/F,
Building /-1-2, No. 69 Junlong Street,
Jinjiang District, Chengdu,
Sichuan, China

Email: service@norvelliq.com

Free Shipping

Eligible orders with a merchandise subtotal of US$49 or more qualify for free standard shipping.

The US$49 threshold is calculated after applicable discounts and before taxes or other charges, unless otherwise indicated during checkout.

Geographic restrictions, product exclusions, or other shipping limitations, if applicable, will be displayed during checkout before payment is completed.

Shipping Methods and Costs

The following shipping options may be available for eligible orders:

Free Standard Shipping: Available for eligible orders with a merchandise subtotal of US$49 or more.

Standard Shipping: US$5.99 for eligible orders that do not meet the US$49 free-shipping threshold.

Express Shipping: US$9.99, where available for the selected destination.

Available shipping methods, final shipping charges, geographic restrictions, and estimated delivery times will be displayed during checkout before payment is completed.

Order Processing

Orders placed through norvelliq.com are processed by Sichuan Hengqi Hongtai Technology Co., Ltd. after payment has been successfully confirmed.

Orders are typically processed within 1–3 business days. Processing time is separate from carrier transit and delivery time.

Processing may occasionally take longer during holidays, promotional periods, periods of unusually high order volume, inventory verification, payment review, or other operational circumstances.

Fulfillment Locations

Orders may be fulfilled from our own or partner facilities depending on product availability, inventory location, and the delivery destination.

The fulfillment location for an order may differ from our registered business address.

Where multiple fulfillment locations are used, items included in the same order may be shipped separately depending on inventory availability and operational requirements.

Estimated Delivery Times

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

Express delivery estimates, where available, will be displayed during checkout based on the selected destination and available carrier service.

International delivery times may vary depending on destination, carrier operations, customs processing, local delivery services, and other transportation conditions.

Shipping and delivery estimates are provided for reference only and are not guaranteed delivery dates.

Tracking Information

Once your order has shipped and tracking information becomes available, a shipping confirmation will be sent to the email address provided during checkout.

Tracking information may take time to become active after a shipping label has been created. Some carriers may provide limited tracking scans or update tracking only at certain delivery milestones.

Delivery Delays

Delivery may be affected by carrier operations, customs review, weather conditions, transportation disruptions, holidays, remote delivery destinations, local delivery conditions, or other events outside our reasonable control.

We will provide available shipment information when reasonably possible; however, carrier transit times and delivery schedules may change due to circumstances outside our direct control.

If your tracking information has not been updated for an extended period or your package appears to be significantly delayed, please contact us with your order number so that our customer support team can review the available shipment information.

Damaged Packages

If your package or item arrives damaged during transit, please contact us as soon as reasonably possible at service@norvelliq.com .

Please include your order number and clear photos showing the damaged item, the packaging, and the shipping label so that our customer support team can review the issue.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, return solution, or other remedy depending on the circumstances and product availability.

Customers should retain the damaged item and original packaging until the claim or support request has been reviewed, unless otherwise instructed by our customer support team.

Customer-Provided Delivery Information

Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.

If you notice that your delivery information needs to be corrected, please contact us as soon as possible.

We cannot guarantee that an address or delivery-information change can be completed after order processing, fulfillment preparation, or shipment preparation has begun.

If a package is returned, delayed, misdelivered, or requires reshipment because of incomplete or inaccurate information provided by the customer, reasonable reshipment costs may apply.

International Orders

Where international shipping is offered, customs duties, import taxes, brokerage fees, customs-clearance charges, or other local fees may apply.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not controlled by Sichuan Hengqi Hongtai Technology Co., Ltd., operating as NORVELLIQ.

Customs procedures may also affect estimated delivery times.

Lost, Stolen, or Delivered Packages

If tracking shows an unusual delay or a package cannot be located, please contact us so we can review the available shipping information.

Our customer support team will review the available tracking and shipment information and assist with appropriate next steps.

If tracking indicates that a package has been delivered, customers should first check the delivery area, mailbox, building reception, household members, neighbors, and the shipping carrier where appropriate.

If the package still cannot be located after these checks, please contact us with your order number and any relevant tracking or delivery information so that the issue can be reviewed.

Resolution of lost, stolen, delayed, or delivered-package issues depends on the circumstances of the shipment, available evidence, applicable carrier procedures, and any rights or remedies available under applicable law or our store policies.

Shipping Protection

Shipping Protection may be offered as an optional add-on during checkout to provide additional assistance for eligible loss, theft, or transit-damage issues.

Shipping Protection applies only when selected at checkout and is subject to the eligibility requirements, exclusions, claim procedures, and timeframes stated in our Shipping Protection terms.

Shipping Protection is an additional service and does not limit any rights or remedies that may otherwise be available under applicable law or our store policies.

Split Shipments

Items included in the same order may occasionally be shipped separately.

In such cases, packages may arrive at different times and may be assigned separate tracking numbers.

180-Day Returns

Eligible purchases may be returned within 180 days after confirmed delivery, subject to the eligibility requirements, exclusions, and procedures stated in our Return & Refund Policy.

Please contact us before returning any item so that our customer support team can review your request and provide the appropriate return instructions and return address.

Eligible and approved returns qualify for free standard return shipping when completed using the return method and instructions provided by our customer support team.

Approved refunds are generally issued to the original payment method in accordance with the procedures and processing time stated in our Return & Refund Policy.

For complete information regarding return eligibility, return shipping, refund processing, exchanges, cancellations, and exclusions, please review our Return & Refund Policy.