1. Website Policies

Your use of the website and purchases made through NORVELLIQ may also be governed by our other published policies, including our Shipping Policy, Return & Refund Policy, Privacy Notice, and Payment & Security information.

These policies form part of the terms applicable to the corresponding services, transactions, or activities described within them.

2. Intellectual Property & Content

Content displayed through NORVELLIQ, including our brand name, logos, product photography, product descriptions, graphics, page designs, written content, and other original materials, may be protected by intellectual-property and other applicable laws.

You may view and use website content for lawful personal, non-commercial shopping purposes.

Unless expressly authorized by us or otherwise permitted by law, NORVELLIQ content may not be copied, reproduced, republished, commercially distributed, used to impersonate our brand, or exploited for unauthorized resale or commercial purposes.

Customers are welcome to share their own photographs featuring NORVELLIQ products on social media, provided the content does not falsely imply sponsorship, endorsement, or an official relationship that does not exist.

3. Product Information & Accuracy

We make reasonable efforts to present product descriptions, images, dimensions, materials, colors, finishes, specifications, availability, and pricing accurately.

Because NORVELLIQ offers decorative home products, minor differences in color, texture, pattern, finish, or appearance may occur because of lighting, photography, screen settings, material characteristics, or normal production variations.

We reserve the right to correct typographical errors, inaccurate product information, pricing errors, or availability information where reasonably necessary.

If an error materially affects an order you have already placed, we may contact you to explain the issue and provide an appropriate solution, which may include correction, cancellation, or refund where appropriate.

4. Account Security

If account functionality is available, you may choose to create an account to help manage certain aspects of your shopping experience.

You are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to prevent unauthorized access to your account.

If you believe your account or login information has been used without authorization, please contact service@norvelliq.com as soon as reasonably possible.

5. Orders & Acceptance

After an order is submitted, you may receive an order confirmation acknowledging that we have received your order.

Orders may be subject to payment verification, fraud-prevention review, product availability, shipping eligibility, and other reasonable processing procedures.

We may refuse, limit, or cancel an order where reasonably necessary, including in cases involving payment failure, suspected fraud, inventory limitations, material pricing errors, inaccurate product information, unauthorized resale activity, misuse of promotions, or applicable legal restrictions.

If we cancel an order after payment has been successfully collected, any applicable refund will generally be returned to the original payment method.

6. Pricing & Payments

Product prices, applicable discounts, shipping charges, taxes, available payment methods, and the total order amount will be displayed during checkout before payment is submitted.

Prices, promotions, and product availability may change from time to time. Future pricing changes will not ordinarily alter the amount already paid for a previously confirmed order, except where correction is necessary because of an error or as otherwise permitted or required by applicable law.

By submitting payment information, you represent that you are authorized to use the selected payment method and that the information provided is accurate and complete.

Payment authorization, payment security, failed transactions, and payment-related procedures are explained in our current Payment & Security information.

7. Shipping & Delivery

Order processing, shipping methods, shipping charges, free-shipping eligibility, fulfillment locations, tracking, estimated delivery times, delivery delays, and package-related issues are governed by our current Shipping Policy.

Delivery estimates are provided for reference and may be affected by carrier operations, customs procedures, weather, transportation disruptions, destination conditions, or other circumstances outside our reasonable control.

8. Returns, Exchanges & Refunds

Eligible purchases may be returned within 180 calendar days after confirmed delivery.

Return eligibility, return authorization, free standard return shipping, return destinations, exclusions, exchanges, refund procedures, and refund processing are governed by our current Return & Refund Policy.

Please review that policy before sending any merchandise back to NORVELLIQ or to any return location.

9. Order Changes & Cancellations

Requests to change or cancel an order should be submitted as soon as possible after the order is placed.

We will make reasonable efforts to assist before fulfillment begins, but changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

If an order can no longer be canceled, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.

10. Promotions & Offers

Promotions, discount codes, coupons, and limited-time offers may be subject to eligibility requirements, product exclusions, minimum purchase requirements, expiration dates, usage limits, or other stated conditions.

Unless otherwise stated, promotional offers may not be combined, transferred, redeemed for cash, or applied retroactively to completed purchases.

We may modify, suspend, or discontinue promotional offers where permitted by applicable law.

11. Prohibited Conduct

You may not use norvelliq.com for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited conduct may include fraudulent purchasing, unauthorized resale activity, abuse of promotions, submission of intentionally false information, unauthorized access to website systems, interference with checkout or website functionality, automated scraping or data extraction without authorization, brand impersonation, or unauthorized commercial use of NORVELLIQ content.

We may restrict access, reject transactions, or take other reasonable action where necessary to protect customers, our website, our business, or other users.

12. Third-Party Services

norvelliq.com may rely on third-party services such as Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and other technology or operational vendors to support website functions and customer transactions.

Third-party services may operate under their own terms, policies, technical procedures, privacy practices, and service requirements.

13. Limitation of Liability

Customers should use and care for products in accordance with any applicable product instructions and with reasonable care appropriate to the product and material.

To the fullest extent permitted by applicable law, Sichuan Hengqi Hongtai Technology Co., Ltd., operating as NORVELLIQ, shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to an order, purchase, website use, service interruption, or inability to use the website.

We also cannot guarantee that the website will operate continuously without temporary interruptions caused by maintenance, updates, service-provider issues, technical problems, or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude, restrict, or limit consumer rights, statutory guarantees, remedies, or liabilities that cannot lawfully be excluded or limited.

14. Applicable Law & Dispute Resolution

These Terms and transactions conducted through norvelliq.com are subject to applicable laws and regulations.

If a concern or dispute arises, we encourage customers to contact our customer support team first so that we can make reasonable good-faith efforts to review the matter and seek an appropriate resolution.

Nothing in this section is intended to prevent a consumer from exercising rights or remedies available under mandatory laws applicable to that consumer.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, policies, or legal requirements.

Updated Terms will be published on norvelliq.com and generally apply prospectively from the date they become effective, unless otherwise stated or required by applicable law.

The version of these Terms available when an order is placed generally governs that transaction unless applicable law requires otherwise.