Terms and Conditions

Company Information

norvelliq.com is an online retail store operated by Sichuan Hengqi Hongtai Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other purchase-related transactions conducted through norvelliq.com.

Legal Entity:
Sichuan Hengqi Hongtai Technology Co., Ltd.

Registered Address:
Room 2036 (Self-numbered), 4/F,
Building /-1-2, No. 69 Junlong Street,
Jinjiang District, Chengdu,
Sichuan, China

Email: service@norvelliq.com

Scope of These Terms

These Terms and Conditions govern purchases made through norvelliq.com (“NORVELLIQ”), an online store operated by Sichuan Hengqi Hongtai Technology Co., Ltd.

By placing an order through norvelliq.com, you enter into a purchase transaction with Sichuan Hengqi Hongtai Technology Co., Ltd.

Your purchase is also subject to the policies published on our website, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment & Security information.

Product Information

We make reasonable efforts to present product descriptions, images, colors, specifications, availability, pricing, and related information accurately.

Product appearance may vary due to screen settings, lighting, photography, materials, manufacturing variations, or other factors that affect how products appear online.

We reserve the right to correct errors, update product information, revise availability, adjust pricing, or cancel an affected order where reasonably necessary.

Orders and Acceptance

After an order is submitted, you may receive an order confirmation. This confirms that we have received your order but does not necessarily constitute final acceptance.

Orders may be subject to payment verification, fraud-prevention review, product availability, shipping eligibility, and other reasonable order-processing procedures.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving payment failure, suspected fraud, inventory limitations, pricing errors, incorrect product information, unauthorized resale activity, or applicable legal restrictions.

Prices and Payment

Product prices, applicable discounts, shipping charges, taxes, available payment methods, and the total order amount will be displayed during checkout before payment is submitted.

By submitting payment information, you represent that you are authorized to use the selected payment method and that the information provided is accurate and complete.

Payment authorization, security, processing, failed payments, and refund-payment procedures are described in our Payment & Security information.

Shipping and Delivery

Shipping methods, shipping charges, processing times, estimated delivery times, fulfillment locations, tracking, delivery delays, and package-related issues are governed by our Shipping Policy.

Delivery estimates are provided for reference and may be affected by carrier operations, customs processing, weather, transportation disruptions, destination conditions, or other circumstances outside our reasonable control.

Returns, Exchanges, and Refunds

Eligible purchases may be returned within 180 days after confirmed delivery.

Return eligibility, return procedures, return shipping, exchanges, refund eligibility, refund processing, and related exclusions are governed by our Return & Refund Policy.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

We cannot guarantee that an order can be changed or canceled once processing, fulfillment, shipment preparation, or dispatch has begun.

If an order can no longer be canceled, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.

Promotions and Offers

Promotions, discount codes, coupons, and limited-time offers may be subject to eligibility requirements, product exclusions, minimum purchase requirements, time limits, usage restrictions, or other stated conditions.

Unless otherwise stated, promotional offers may not be combined, transferred, redeemed for cash, or applied retroactively to previously completed purchases.

We reserve the right to modify, suspend, or discontinue promotions where permitted by applicable law.

Personal Use and Prohibited Activity

Products offered through norvelliq.com are intended for lawful personal use unless otherwise agreed by us in writing.

Unauthorized resale, fraudulent purchasing, abuse of promotions, misuse of store systems, unauthorized access, interference with checkout processes, or other unlawful or improper activity is prohibited.

Third-Party Services

norvelliq.com may use third-party services including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, and technology vendors to support website operations and customer transactions.

Third-party services may be subject to their own terms, policies, security procedures, and processing requirements.

Limitation of Liability

To the fullest extent permitted by applicable law, Sichuan Hengqi Hongtai Technology Co., Ltd., operating as NORVELLIQ, shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to an order, purchase, product, transaction, website use, or inability to use the website.

Nothing in these Terms is intended to exclude, limit, or restrict any rights, remedies, guarantees, or liabilities that cannot lawfully be excluded or limited under applicable consumer protection or other law.

Changes to These Terms

We may update or revise these Terms from time to time by posting an updated version on norvelliq.com.

Changes generally apply prospectively from the date they are published, unless otherwise stated or required by applicable law.

The version of these Terms available at the time an order is placed generally governs that transaction, unless applicable law requires otherwise.