Return & Refund Policy

Return & Refund Policy

norvelliq.com is operated by Sichuan Hengqi Hongtai Technology Co., Ltd.

The company is responsible for processing return requests, refunds, exchanges, cancellations, and customer support related to purchases made through norvelliq.com.

Registered Address:
Room 2036 (Self-numbered), 4/F,
Building /-1-2, No. 69 Junlong Street,
Jinjiang District, Chengdu,
Sichuan, China

Email: service@norvelliq.com

180-Day Return Window

Eligible purchases may be returned within 180 days after confirmed delivery of the order.

Return requests must be submitted within the applicable return period. Requests submitted after the 180-day return window may not be eligible for return unless otherwise required by applicable law.

Before returning any item, customers must contact us so that we can review the request, determine eligibility, and provide the appropriate return instructions.

Returns must be authorized before shipment. Items returned without prior authorization or without following the return instructions provided by our customer support team may not be eligible for processing.

How to Request a Return

To request a return, please contact us at service@norvelliq.com .

Please include the following information with your request:

Order Number: The order number associated with your purchase.

Item: The product or products you wish to return.

Reason for Return: A brief explanation of why you are requesting the return.

Supporting Information: Photos, videos, or other relevant information where applicable, particularly if the item arrived damaged, defective, incorrect, or incomplete.

Our customer support team will review your request and provide the applicable return instructions and return destination if the return is approved.

Return Eligibility

Unless an item was received defective, damaged, incorrect, or otherwise eligible under applicable law, returned merchandise should be unused, unassembled where applicable, unaltered, and in its original condition .

All included parts, decorative components, accessories, manuals, product documentation, hardware, and original packaging should be returned with the item where reasonably applicable.

Proof of purchase, such as the applicable order number or order-confirmation information, may be required to process a return request.

Items showing significant use, alteration, damage caused after delivery, missing components, or other conditions that materially affect the returned product may not qualify for a full refund, except where otherwise required by applicable law.

Free Returns

Eligible returns submitted within the 180-day return period qualify for free standard return shipping when the return is approved and completed using the return method and instructions provided by our customer support team.

Customers should not send a return using an independently selected shipping method unless specifically instructed to do so. Unauthorized shipping costs or optional additional shipping services selected by the customer may not be reimbursed.

If a return is approved, our customer support team will provide the appropriate return procedure, return destination, and, where applicable, prepaid return-shipping instructions.

Return Address

Please contact us before sending any return. The appropriate return warehouse or return destination will be provided after your return request has been reviewed and approved.

The return address for an approved return may differ from the registered business address displayed on this website.

Please do not send merchandise to our registered business address unless our customer support team specifically instructs you to do so.

Returns sent to an unauthorized address may result in delays or may be unable to be properly received and processed.

Damaged, Defective, Incorrect, or
Incomplete Orders

Customers should inspect their order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

Please include your order number and clear photos or other relevant evidence showing the product, packaging, shipping label, damaged area, missing component, or other issue where applicable.

Once the issue has been reviewed and confirmed, we will provide an appropriate solution at no additional cost to the customer, which may include a replacement, refund, return solution, or other appropriate remedy depending on the circumstances and product availability.

Customers should retain the affected item and original packaging until the support request has been reviewed, unless otherwise instructed by our customer support team.

Return Shipping

For an eligible and approved return, NORVELLIQ will cover the applicable standard return-shipping cost when the customer follows the return method and instructions provided by our customer support team.

Customers must contact us before returning an item. We will provide the appropriate return destination and shipping instructions after the return request has been approved.

Original outbound shipping charges, including optional expedited-shipping fees selected during checkout, are generally non-refundable unless required by applicable law, the original shipment was affected by an issue for which we are responsible, or otherwise expressly stated by us.

Non-Returnable Items

Certain products may be excluded from return where reasonably necessary because of personalization, customization, product condition, legal requirements, or other applicable product-specific considerations.

Non-returnable products may include, where applicable, personalized or customized goods, made-to-order items, gift cards, products clearly identified as final sale, and other items expressly identified as non-returnable before purchase.

Where a product is subject to a return exclusion, the applicable restriction should be identified on the product page, during checkout, or otherwise communicated before the purchase is completed where reasonably applicable.

These exclusions do not limit rights that may apply where a product is defective, damaged, incorrect, materially misdescribed, or otherwise protected under applicable law.

Refunds

Approved refunds are processed by Sichuan Hengqi Hongtai Technology Co., Ltd., the operator of norvelliq.com.

Refunds will generally be issued to the original payment method after the returned item has been received, inspected, and approved.

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

Once a refund has been processed by us, additional time may be required for the refunded amount to appear in your account. The final posting time depends on your payment provider, card issuer, bank, or financial institution.

Depending on the payment provider, the refund may appear as a reversal, credit, or separate refund transaction on the original payment method.

Partial Refunds

Where permitted by applicable law, a refund may be reduced if a returned product is missing parts, accessories, hardware, documentation, or other included components.

A refund may also be adjusted where an item has been materially damaged, altered, assembled, installed, or used beyond what is reasonably necessary to inspect the product after delivery.

Any applicable adjustment will be based on the condition of the returned product and will not affect rights or remedies that cannot lawfully be restricted.

Refund Issues

If you have received confirmation that a refund has been processed but the refund does not appear on your original payment method after the applicable processing period, please first check with your bank, card issuer, or payment provider.

If you still cannot locate the refund, please contact us at service@norvelliq.com with your order number so that we can review the refund status.

Exchanges

Exchange availability depends on current product availability and inventory levels.

If an exchange is available, our customer support team will provide the applicable instructions after reviewing the request.

In some cases, the fastest option may be to complete an approved return and place a new order for the desired item.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

We cannot guarantee that an order can be changed or canceled once order processing, fulfillment, shipment preparation, or dispatch has begun.

If an eligible cancellation is approved before shipment, any applicable refund will generally be issued to the original payment method.

If an order can no longer be canceled, customers may request an eligible return after delivery in accordance with this Return & Refund Policy.