1. 180-Day Return Window

Eligible purchases may be returned within 180 calendar days after confirmed delivery.

Return requests must be submitted within the applicable return period. Requests submitted after the 180-day return window may not be eligible unless otherwise required by applicable law.

Before returning any item, please contact our customer support team so that we can review your request, confirm eligibility, and provide the appropriate return instructions.

Please do not return an item without authorization. Unauthorized returns or returns sent without following the instructions provided by our team may experience delays or may be unable to be properly processed.

2. Return Eligibility

Unless the item was received damaged, defective, incorrect, incomplete, or is otherwise protected under applicable law, returned merchandise should be unused, unassembled where applicable, unaltered, and in its original condition.

Where reasonably applicable, all original packaging, decorative components, accessories, hardware, manuals, documentation, and other included materials should be returned with the product.

Proof of purchase, including the applicable order number or order-confirmation information, may be required.

Products showing significant use, alteration, customer-caused damage, missing components, or conditions that materially affect their value may not qualify for a full refund, except where otherwise required by applicable law.

3. How to Request a Return

To request a return, please email service@norvelliq.com .

Please include the following information:

Once your request has been reviewed and approved, our team will provide the applicable return instructions and return destination.

4. Free Standard Returns

Eligible and approved returns submitted within the 180-day return period qualify for free standard return shipping when the customer follows the return method and instructions provided by our customer support team.

Customers should not independently select or purchase a return shipping service unless our support team specifically instructs them to do so.

Unauthorized shipping costs, optional expedited services, insurance, or other additional services selected independently by the customer may not be reimbursed.

Where applicable, our customer support team will provide the appropriate prepaid return-shipping method or other approved return procedure after the return request has been accepted.

5. Return Address

Please contact us before sending any return. Once a return has been approved, our customer support team will provide the appropriate return warehouse or return destination.

The return destination may differ from the registered business address shown on this website.

Do not send merchandise to our registered business address unless specifically instructed by our customer support team.

Products sent to an unauthorized address may be delayed, misdirected, or unable to be properly received and processed.

6. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible.

Please provide your order number together with clear photographs or videos showing the product, packaging, shipping label, damaged area, missing component, or other relevant issue.

Once the issue has been reviewed and confirmed, we will provide an appropriate solution at no additional cost to the customer.

Depending on the circumstances and product availability, the solution may include a replacement, refund, return solution, or another appropriate remedy.

Please retain the affected item and original packaging until your request has been reviewed unless we instruct you otherwise.

7. Return Shipping

For eligible and approved returns, NORVELLIQ will cover the applicable standard return-shipping cost when the customer follows the return method and instructions provided by our customer support team.

Customers must contact us before returning an item. We will provide the appropriate return destination and shipping instructions after the return request has been approved.

Original outbound shipping charges, including optional expedited-shipping fees selected during checkout, are generally non-refundable unless required by applicable law, the original shipment was affected by an issue for which we are responsible, or otherwise expressly stated by us.

8. Non-Returnable Items

Certain products may be excluded from return due to personalization, customization, made-to-order production, product condition, legal requirements, or other product-specific circumstances.

Product-specific exclusions should be disclosed on the product page, during checkout, or otherwise before purchase where reasonably applicable.

These exclusions do not limit rights or remedies that may apply where an item is damaged, defective, incorrect, materially misdescribed, or otherwise protected under applicable law.

9. Processing Your Refund

Once an approved returned item has been received and inspected, any applicable refund will generally be issued to the original payment method.

Approved refunds are typically processed by NORVELLIQ within 3–5 business days after the returned item has been received and inspected.

After we process the refund, your bank, card issuer, or payment provider may require an additional 5–10 business days for the refunded amount to appear in your account or statement.

The exact posting time is controlled by your bank, card issuer, payment provider, or other financial institution and is outside NORVELLIQ's direct control.

Depending on the payment provider, the refund may appear as a reversal, credit, or separate refund transaction.

10. Partial Refunds

Where permitted by applicable law, a refund may be adjusted if a returned product is missing parts, accessories, hardware, documentation, original components, or other included materials.

A refund may also be adjusted where an item has been materially altered, damaged, assembled, installed, or used beyond what is reasonably necessary to inspect it after delivery.

Any adjustment will be based on the condition of the returned product and will not restrict any consumer rights that cannot lawfully be limited.

11. Refund Issues

If you have received confirmation that a refund was processed but it has not appeared on your original payment method after the applicable processing period, please first contact your bank, card issuer, or payment provider.

Please allow the applicable additional 5–10 business-day posting period after NORVELLIQ processes the refund.

If you still cannot locate the refund after that period, contact service@norvelliq.com with your order number so that we can review the refund status.

12. Exchanges

Exchange availability depends on product availability, item condition, and the circumstances of the request.

If an exchange is available, our customer support team will provide the applicable instructions after reviewing your request.

In some cases, the most efficient option may be to complete an approved return and place a new order for the desired item.

13. Order Cancellations

Cancellation or order-change requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to assist before fulfillment begins. However, changes or cancellations cannot be guaranteed once the order has entered processing, fulfillment, shipment preparation, or dispatch.

If an eligible cancellation is approved before shipment, any applicable refund will generally be issued to the original payment method.

If an order can no longer be canceled, an eligible return may be requested after delivery in accordance with this policy.