Privacy Notice
Privacy Notice
Overview
At NORVELLIQ, we understand that trust is an important part of every customer relationship. This Privacy Notice explains how we collect, use, disclose, retain, and protect personal information when you visit norvelliq.com, place an order, contact us, or otherwise interact with our services.
Sichuan Hengqi Hongtai Technology Co., Ltd. operates NORVELLIQ and norvelliq.com and is responsible for the personal information processed in connection with the operation of the store and the services described in this notice.
1. Information We Collect
Depending on how you interact with NORVELLIQ, we may collect information that you provide directly, information generated through your use of the website, and information received from service providers that help us operate the store.
Identity & Contact Information
This may include your name, billing address, shipping address, email address, telephone number, and other contact information you provide when placing an order or contacting us.
Order & Transaction Information
We may collect information relating to products purchased, order history, transaction status, shipping information, returns, refunds, and customer service interactions.
Payment-Related Information
Payment information may be processed by third-party payment providers in order to authorize and complete transactions, conduct fraud checks, and provide payment-related services.
Customer Support Information
We may collect communications, photographs, videos, order details, and other information you provide when contacting our customer support team.
Device & Usage Information
This may include your IP address, browser type, device information, operating system, website activity, referring pages, approximate location derived from an IP address, and similar technical information.
2. How We Use Your Information
We may use personal information for purposes reasonably necessary to operate NORVELLIQ and provide our services.
Order Fulfillment
To process orders, confirm purchases, arrange fulfillment and delivery, provide tracking information, and manage returns, exchanges, or refunds.
Customer Communication
To send order confirmations, service messages, shipping updates, respond to inquiries, and provide customer support.
Website Operation & Improvement
To operate the website, understand how visitors use it, improve navigation and performance, troubleshoot issues, and develop our services.
Security & Fraud Prevention
To help protect customer accounts, transactions, our website, our business, and other users from fraud, misuse, unauthorized activity, or security threats.
Marketing Communications
Where permitted, we may send information about new collections, promotions, product updates, or other NORVELLIQ news. You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the message.
3. How We Share Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate the store, complete transactions, provide services, maintain security, or comply with applicable law.
Shopify & Technology Providers
We may use Shopify and other technology providers to host, operate, secure, analyze, and support our online store.
Payment Processors
Payment providers may process information needed to authorize payments, prevent fraud, and complete transactions.
Fulfillment & Shipping Partners
Information such as your name, delivery address, telephone number, and order details may be provided to fulfillment partners and shipping carriers as necessary to prepare and deliver your order.
Analytics & Service Providers
We may work with analytics, technology, and service providers to understand store performance, improve our services, and measure the effectiveness of website features and campaigns.
Legal & Compliance Purposes
We may disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, enforce our rights, prevent fraud, or protect customers, our business, or others.
4. Our Privacy Commitments
We believe personal information should be handled with care and only used for legitimate purposes connected to operating NORVELLIQ and serving our customers.
We Do Not Sell or Trade Personal Information
NORVELLIQ does not sell or trade your personal information. We also do not sell personal information to third-party marketing agencies.
Payment Card Information
NORVELLIQ does not directly store complete payment card numbers or CVV security codes on its own systems. Payment information required to complete a transaction is processed through authorized third-party payment providers.
Limited Use of Personal Information
Personal information is used and disclosed only as reasonably necessary to provide our services, complete transactions, operate and protect the website, communicate with customers, comply with law, and support the purposes described in this Privacy Notice.
5. Cookies & Similar Technologies
NORVELLIQ and our service providers may use cookies, pixels, local storage, and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and support measurement where permitted.
Depending on your location, browser settings, or available privacy controls, you may have options to manage certain cookies and related technologies.
6. Your Rights & Choices
Depending on where you live and applicable law, you may have certain rights relating to your personal information.
Access
You may have the right to request information about certain personal information we maintain about you.
Correction
You may request correction of inaccurate personal information, subject to applicable law.
Deletion
You may request deletion of certain personal information, subject to legal, transactional, fraud-prevention, or other permitted retention requirements.
Marketing Preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the message.
Other Privacy Rights
Depending on applicable law, additional rights may include data portability, restriction, objection, withdrawal of consent, or appeal of certain privacy decisions.
We may need to verify your identity before processing certain privacy requests.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include secure website connections, access controls, service-provider security measures, and other safeguards appropriate to the nature of the information being processed.
However, no website, electronic transmission, or storage method can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, transaction records, dispute resolution, fraud prevention, accounting, and legal or regulatory compliance.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
9. Children's Privacy
NORVELLIQ is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us in circumstances that may violate applicable law, please contact us so that we can review the matter.
10. International Processing
Personal information may be processed, stored, or accessed in countries other than the country in which you live, including locations where our service providers or business partners operate.
Where required by applicable law, appropriate measures may be used in connection with international transfers of personal information.
11. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our services, business practices, legal requirements, or regulatory obligations.
When we make changes, the revised notice will be posted on this page and the "Last Updated" date above will be revised when appropriate.
Contact Our Privacy Team
If you have questions about this Privacy Notice, our privacy practices, or wish to submit a privacy-related request, please contact us using the information below.
NORVELLIQ is operated by
Sichuan Hengqi Hongtai Technology Co., Ltd.
Legal Entity:
Sichuan Hengqi Hongtai Technology Co., Ltd.
Registered Address:
Room 2036 (Self-numbered), 4/F,
Building /-1-2, No. 69 Junlong Street,
Jinjiang District, Chengdu,
Sichuan, China
Customer Service Email:
service@norvelliq.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
We aim to respond to customer inquiries within 24 hours on business days.