Payment & Security

Payment & Security

norvelliq.com is operated by Sichuan Hengqi Hongtai Technology Co., Ltd.

Payments for purchases made through norvelliq.com are processed through the payment options made available during checkout.

Email: service@norvelliq.com

Accepted Payment Methods

Available payment methods will be displayed during checkout before you complete your purchase.

Payment options may vary depending on your location, currency, device, payment provider, and other checkout-related factors.

Please select one of the payment methods available at checkout and follow the applicable instructions to complete your transaction.

Payment Authorization

By submitting payment information during checkout, you represent that you are authorized to use the selected payment method and that the information provided is accurate and complete.

Your payment method may be authorized, verified, or charged in connection with your purchase.

Payment authorization and processing may be performed through Shopify, participating payment providers, banks, card issuers, or other financial-service providers.

These providers may apply their own authorization, identity-verification, fraud-prevention, security, and transaction-processing procedures.

Payment Security

Payments made through our website are processed using checkout and payment technologies provided by Shopify and applicable payment-service providers.

Payment providers may use technical, administrative, and security measures designed to protect payment information during authorization and transaction processing.

For your security, we do not ask customers to send complete payment card numbers, card security codes, account passwords, or other sensitive authentication credentials by email.

Please do not send sensitive payment or authentication information to our customer support email.

Prices and Currency

Product prices and the applicable transaction currency will be displayed on the website or during checkout before payment is submitted.

The final amount shown during checkout may include applicable product charges, discounts, shipping charges, taxes, and other amounts associated with the order.

If your payment account uses a different currency, your bank, card issuer, or payment provider may perform currency conversion and may apply its own exchange rate or related fees.

Taxes

Applicable taxes, where required, may be calculated and displayed during checkout based on the order, destination, and applicable tax requirements.

International orders may also be subject to import duties, customs charges, taxes, brokerage fees, or other local charges as described in our Shipping Policy.

Failed or Declined Payments

A payment may be declined or unsuccessful for reasons determined by the applicable bank, card issuer, payment provider, security system, or verification process.

If your payment is declined, please confirm that the payment information entered during checkout is correct.

You may also contact your bank, card issuer, or payment provider for additional information regarding a declined transaction.

An order may not proceed to fulfillment until the required payment authorization or confirmation has been successfully completed.

Pending or Duplicate Charges

In some cases, a bank or payment provider may temporarily display a pending authorization while a payment is being processed.

A pending authorization is not always a completed or duplicate charge and may be released automatically according to the payment provider's procedures.

If you believe you have been charged more than once for the same order, please contact us with your order number and relevant non-sensitive transaction information.

Refunds

Approved refunds are generally returned to the original payment method. Refund eligibility, processing times, return procedures, and related conditions are governed by our Return & Refund Policy.

Payment Questions

If you believe there is an error involving a payment, charge, authorization, or other transaction associated with your order, please contact us so that we can review the matter.

Please provide your order number and a description of the issue, together with any relevant non-sensitive transaction information.